Support: Need help? You came to the right place!
We’re here to help handle defective products, products damaged from shipping, returns, exchanges and provide important resources for program implementors.
Looking for our policies? Look no further. Our warranty, return, shipping, and data privacy policies are included here for reference. If you have any question on these policies, please contact our customer service team.
Each product we offer comes with a minimum manufacturer’s warranty of 1 year from the date of purchase. You must retain your sales receipt for service. The warranty period begins the day you receive the product, not when you begin to use it.
Defective Products (Within One Year of Purchase)
Within one year of purchase you may contact TechniArt’s customer service department for warranty service either by phone at 860-693-2003 or by email at email@example.com.
Option 1 – Replacement Product
If you would like a replacement product TechniArt may or may not request return of the defective item. If we request the defective item be returned, we will issue a pre-paid USPS return label for you to return the merchandise. Once we receive the merchandise we will ship your replacement product.
Option 2 – Refund
If you decide you prefer a refund, we will issue a pre-paid USPS return label for you to return the merchandise. Once we receive the merchandise we will issue your refund in the form of a company check or
refund back to the credit card you purchased with.
Defective Products (After One Year of Purchase)
If your product fails during the manufacturer warranty, but is after one year from the date of purchase, TechniArt reserves the right to refer you to the manufacturer for replacement of the defective product. The manufacturer’s customer service policies will take precedence over TechniArt’s policies. Please contact the manufacturer directly for warranty instructions. If you are unhappy with the service you receive from the manufacturer, contact our customer service department by phone at 860-693-2003 or by email at firstname.lastname@example.org.
If you have a product that you wish to return for reasons other than a broken or defective product, please contact our customer service department by phone at 860-693-2003 or by email at email@example.com.
TechniArt will accept returns/exchanges for products purchased up to 30 days from the date of receipt. Items must be in their original state; unused and in their original box. It is up to you to package your return in a way so it will safely arrive back to us. You may want to insure the product you are returning with the shipping company. In the case of a return for a refund, when the product is received you will be issued a credit equal to the product purchase price in the form of a check or a refund back to the credit card you purchased with. The consumer is responsible for any shipping charges incurred in returning the product.
After contacting TechniArt’s customer service department, pack your return carefully, and ship it to the address below. Returns that are sent COD will not be accepted.
Customer Service – Returns
41 Bridge Street
Collinsville, CT 06019
Customer Service – Returns
PO Box 500
Collinsville, CT 06022
Last Updated: May 30, 2018
This privacy statement applies to http://techniart.com, http://techniart.us, and other subdomains comprising our corporate web presence (together our “Corporate Websites”); as well as to our Software-as-a-Service (SaaS) platforms owned and operated by Techniart Inc. (our “SaaS Solutions”). This privacy statement (“Statement”) explains how your personal information is collected, used, and disclosed by Techniart Inc. and its subsidiaries and affiliated companies (“Techniart” or “We”). It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. It applies to all business clients of our products and services and visitors to our websites. This Statement does not apply to household consumers, visitors to Techniart’ clients’ sites, and services, or employees. This Statement does not cover the practices of any third parties or their services, including any social networking platforms you choose to use to connect with Techniart Corporate Websites or SaaS Solutions, or to business clients who use Techniart services to collect information from their customers. For information about third party privacy practices, please consult their privacy policies.
EU-U.S. Privacy Shield
Techniart Inc., participates in and have certified their compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Techniart is committed to subjecting all personal data received from European Union (EU) member countries in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List. [ https://www.privacyshield.gov/list]
Techniart is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Techniart complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Techniart is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Techniart may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Techniart, Inc. has further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU in the context of the employment relationship.
Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
U.S.–Swiss Safe Harbor Framework
TechniartInc. complies with the U.S.–Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from Switzerland. Techniart has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Techniart’ certification, please visithttps://safeharbor.export.gov/swisslist.aspx.
The data controller for all personal data collected from European data subjects is Techniart. We can be contacted at:
41 Bridge Street, Collinsville, CT.
Or via email at: firstname.lastname@example.org
Purpose of Data Collection and Processing
Recipients of Personal Data Collected
European Data Subjects Rights
- Right of access;
- Right to rectification;
- Right to erasure;
- Right to restrict processing;
- Right to object.
Personal Information Requests by Public Authorities
Information We Collect
Here are a few way s we collect your information and the types of information we collect. We may also obtain information from other sources. Information we collect may be in the form of personal information or anonymized data. Anonymized data may be in the form of aggregate data. Aggregate data is information we collect about a group or category of services or users from which individual user identities have been removed. In other words, no personal information is included in aggregate data. Aggregate data helps us understand trends in our users’ needs so that we can better consider new features or otherwise tailor our products and services. This Policy does not restrict or limit our collection and use of aggregate data.
Information You Provide To Us
We collect personal information you give us. These are the general types of information we may collect from you:
Registration and Profile Information– When you register to use our service, to receive information, to participate in our events, and create or update your forum profile, we may collect various kinds of information about you. For example, we may collect: your name; postal address; phone numbers; fax numbers and email address; your log- in ID and password; your title; company; and other pro file information you provide; demographic information; and information linked with your pro file such as comments you may post.
Submissions and Customer Service– From time to time we may use surveys, contests, or sweepstakes requesting personal information. Information we collect may include demographic information, information about your personal interests, and your feedback as a valued client.
Information We Automatically Collect
When you visit our site or use our service s, some information such as your computer’s operating system, Internet Protocol (IP) address, access times, browser type and language, and the website you visited before our Corporate Website is logged automatically and stored in log files. We also collect information about your usage and activity on our Corporate Websites. We may tie your IP address to information we automatically collect on our Corporate Websites. We may also tie information we automatically collect with personal information, such as your login ID and information you give us at registration. We use our own products, and products of third parties acting on our behalf, to analyze, optimize, and improve our site.
We will also collect information on your usage of the SaaS Solutions to ensure the security of the data we collect on behalf of our clients. You cannot opt-out of this collection and processing as it is necessary to ensure the security of the service we provide to our clients.
Information We Obtain from Other Sources
Use of Personal Information
- operate and improve our sites, products and services;
- process and deliver contest entries and rewards (Corporate Websites only);
- respond to your comments and questions and provide customer service;
- contact you to request feedback about your experience with our products and services or learn about your demographics, preferences and interests;
- provide and deliver our products and services you use;
- send you information related to our products and services you use, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
- communicate with you about new contests, promotions and rewards, upcoming events and webinars, and other news about products and services offered by Techniart and our selected partners (Corporate Websites only);
- anonymize and aggregate personal information for different purposes. This could include market analysis, traffic flow analysis and reporting, and to deliver relevant advertising and information based on click stream data (Corporate Websites only);
- customize or personalize your online experience, for example to pre-populate forms and display relevant content;
- customize or personalize advertising and communications to bring you relevant information about products and services that may interest you (Corporate Websites only); and
- protect, investigate and deter against fraudulent, unauthorized or illegal activity. We may also link, combine or supplement your personal information with other personal information we get from third parties such as a business directory. We do this to help understand your needs and provide you with better products and services. We may also use your personal information in other ways than as listed here, in which case,we will inform you.
Sharing Of Personal Information
Information You Share
Information We Share
Corporate Websites only – We do not sell and share your personal information with third parties other than as follows:
- in an aggregated form that does not directly identify you;
- with your consent, for example, when you agree to our sharing your information with other third parties for their own marketing purposes subject to their separate privacy policies;
- with third party vendors, consultants and other service providers such as email service providers, marketing service providers, blog service providers and forum service providers who are working on our behalf and need access to your information to carry out their work for us, these service providers are authorized to use your personal information only as necessary to provide these services to us;
- when we do a business deal, or negotiate a business deal, involving sale or transfer of all or a part of our business or assets. These deals can include any merger,financing, acquisition, or bankruptcy transaction or proceeding. You will be notified via email and/or a prominent notice on our Corporate Websites of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Retention and Security of your Personal Information
The security of your personal information is important to us. When you enter sensitive information (such as log in credentials), we encrypt the transmission of that information using secure transport layer security (TLS). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it, including encryption in transit, strict access controls, firewalls and intrusion detection systems, hardening and patching procedures, encryption of data at rest and malware protection. We DO NOT record credit card information on any of our portals.No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Links to 3rd Party Sites
Social Media Widgets
Your Information Choices and Changes
You may opt-out of receiving promotional emails from Techniart by following the instructions in those emails. If you opt-out, we may still send you non-promotional communications, such as emails about your accounts, product notices, user forum notices or our ongoing business relations.
In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We will retain your information collected for a commercially reasonable period of time for us to provide services to you and to use it as stated in this Statement. In addition, we will retain your information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Upon request Techniart will provide you with information about whether we hold any of your personal information. You may email email@example.com to:
- request Techniart to provide you with information about whether we hold, or procession behalf of a third party, any of your personal information;
- request changes to your contact preferences,
- request access and changes to your personal information. If you would like this information edited or deleted, we will respond to your request within 30 days,
- opt-out of our sharing your information with independent third parties.
As a user of Techniart SaaS Solutions, you may not opt out of personal data collection, because such data collection is required to ensure the security and integrity of the data we collect on behalf of our clients. I f you object to such data collection, please contact the client for whom you work.
Information We Collect on Behalf of Our Clients
Techniart acts as a service provider for each of our clients, in that we provide our services for the benefit of the client. Each of our clients uses Techniart products and services to gather information about their own customers and visitors to their sites and digital properties (Client Data). Each client instructs us as to what types of Client Data it would like us to collect on its behalf.
Techniart will retain personal data we process on behalf of our clients for as long as needed to provide services to our clients, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Techniart retains Client Data, including any personal data, we process on behalf of our clients.
If you are a customer of one of our clients and would no longer like to be contacted by one of our clients that uses our service, please contact the client that you interact with directly.
Techniart may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our clients. Techniart acknowledges that you have the right to access your personal information. Techniart has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, who seeks to correct, amend, delete inaccurate data, or who seeks to withdraw consent to further contact should direct his/her query to the applicable Techniart client. If the client requests Techniart to remove the data, we will respond to their request within 30 days.
We treat Client Data as the property and confidential information of the applicable Techniart client. We reserve a limited right to disclose any collected data as required by law, a valid court order, or other request from a governmental authority. Other than under such a limited right, we do not share information collected for one client with our other clients or with any third party.
Techniart follows our clients’ instructions on cookie placement. To control the placement of cookies set while visiting our clients’ web sites, please consult these clients’ privacy statement and cookie settings.
Changes to this Statement
41 Bridge Street
Collinsville, CT 06019