FAQs

PAYMENT PROCESSING

What is this credit card charge?

TechniArt sells energy efficient products, mostly on behalf of your local utility company or energy-efficiency organization. Our most common items that we sell are light bulbs, small appliances like room air cleaners, shower heads, thermostats, and more.

What is BluePay?

BluePay is our credit card processing company. When you place an order online through one of our special promotional offers you should receive a receipt from them, and from TechniArt too. The Blue Pay receipt confirms your card’s transaction and will include your transaction ID number too.

RETURNS AND EXCHANGES

How do I return my product?

If you need to return your order because it is broken or defective please contact us directly by calling us at 860-693-2450 or emailing us at customerservice@techniart.com. If your item is not broken or defective, we have a 30-day policy on our returns from the date of purchase.

To process the exchange, you will need to mail the items back to us. Please contact us directly for the return form we need completed in order to process the return. If you purchased your items online, we will credit the card used. If you purchased your items at a lighting fair event, please include a copy of your receipt and we will mail you a check in the mail for your item’s cost.

I need to exchange my item, it’s not what I wanted.

If you need to exchange your order, we have a 30-day policy on our exchanges from the date of purchase. To process the exchange, you will need to mail the items back to us. Please contact us directly for the exchange form we need completed in order to process the return. Please note that customers are responsible for paying the shipping to send the items to our company, but we will pay for the cost to ship your new items to you.

I attended a lighting fair; can I exchange my bulbs at another lighting fair event instead of mailing them in?

If you purchased your items at a lighting fair event, you are welcome to attend another local event that is open to the public and exchange your order. For more information please visit our lighting fair schedules. Please note that events that are open to the public will be marked in green.

I received the wrong item from what I ordered, what do I do now?

If you need to exchange your order because you received the wrong item please contact us directly by calling us at 860-693-2450 or emailing us at customerservice@techniart.com. We will work quickly with you to correct your order and ship you what you originally intended. We apologize also for this error on our behalf, and any inconvenience this might have caused you.

Do you have a store available?

Unfortunately, we do not have a store currently.

SHIPPING AND DELIVERY

My order was shipped, but it wasn’t the correct location. What do I do now?

Please contact USPS directly, and intercept your package. Please note that this does require a small fee.

What carrier do you use to ship your order?

We ship most of our orders via USPS. If you have a PO Box number please make sure to include it with your order details.

Where are my items shipping from?

We have many different warehouses across the nation from Connecticut, to Washington. Depending on your location we will use the closest warehouse and provide you that information when we email you your tracking information.

Will I receive tracking information for my order?

We do our best to provide all our customers with an email including their tracking number, a link with tracking updates, as well as information about the carrier and warehouse it shipped out of.

Where is my order? It’s been a while since I placed it and still do not have tracking or my package.

Please refer to your receipt or the website for more information about when to expect your order if you purchased it through a lighting fair promotion online. Please note that we usually ask to allow a few business days from the date of sale, or the end of the promotional offer to expect your order. Business days do not include weekends or holidays. For more information or an update please feel free to contact us and we would be happy to assist you further.

You ran out of items at your lighting fair show, and I have a post order. When can I expect to receive my order?

Thank you first off for your patience, and order! We are working quickly with our lighting fair manager and your program coordinator to get your order to you. You should have received a form containing information about when, where, and who to see to get your order. If you didn’t please contact us directly and we will be happy to investigate this further for you.

Am I responsible for paying for the shipping back the items to you?

If your item is not broken or defective, or if you received the correct items you ordered you will be responsible for the shipping charges to send the items back to us for either a return or exchange. For more information please visit our warranty policy.

What happens if my order arrives damaged?

If you order arrives damaged please carefully take photos for us with your camera or phone and email them to customerservice@techniart.com. We will let you know if we need the items shipped back for any reason, or if it is safe to dispose of the defective items. We will then start a claim for you and reship your order.

WARRANTY

How long is your warranty?

We have a one-year warranty on our items purchased from the date of sale.

What happens if my product breaks after the warranty?

We work with many different manufacturers who offer extended warranties. We will work with you to provide you with their contact information and provide you with your receipt too that will be required to process a warranty with them.

Do I need to keep my receipt?

We advise that you always keep your receipt in order to process a refund or exchange, especially if you purchased the items at one of our lighting fair events.

LIGHTING INFORMATION

How can I tell what bulb I need?

The best way to let us know what bulb you need to replace is to provide us with the information or a photo of the bulb and the box that it came from. If you are not certain, most bulbs have product information on the base of the bulb where it screws into the outlet. We are always here to help you and answer any questions you might have too.

Are your light bulbs dimmable?

All our lightbulbs that we currently offer are dimmable. If for any reason the bulb you receive is not compatible with your current dimmer please let us know, and we will work with you to exchange them ones that are.

What is warm white versus daylight?

Warm white bulbs have more of a golden light color, and daylight bulbs have a bluer light color. The daylight bulbs don’t necessarily mean they are brighter. For more information please see the image below.

How can I learn more about the bulbs you sell?

We work hard to provide you with as much information as possible on the light bulbs we are currently offering including wattage use, wattage output, color temperature, lumens, and more. If you have any further questions, please don’t hesitate to contact one of our customer service members and we would be happy to answer any questions you might have.