As an industry we have yet to master integrating customer-centric design and delivery into the programs we deploy. This matters because customer experience matters. Organizations capable of exceeding their customers’ expectations improves overall satisfaction, builds trust, grows loyalty, and generates advocacy.
“Blah blah blah – what’s your point?”
Our point is that we get it. As a retailer we see how paramount customer experience is in our engagements daily with customers throughout the country. Customers want a great experience, something they can share on Instagram just like last night’s dinner with friends.
We are continuing to adapt to this new normal (our website IS under construction currently) and have a new paradigm to follow to lead the way. We call it our VERY NICE residential solution.
What makes it NICE is that it covers the core residential product and equipment savings opportunities: niche, installed, connected, and electrified.
What makes it VERY NICE is that it’s focused on addressing customers’ needs, wants, and desires, like functional improvements, proactive replacement, greater control, and whole-home transformation.
What makes it FREAKING AWESOME is that we made a graphic to explain how this all works.