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Tuesday June 27, 2017    

Customer Service
Privacy Policy
Warranty Policy

Privacy Policy
Your privacy is very important to us, and the following will inform you of the information that we may collect from you, and how it is used. By using our Web site, you are accepting the practices described in this policy.
  1. What information are you collecting?
    We collect personal information that can be used to identify you individually, such as your name, mailing address, phone number, email address, and credit card number.

    We also collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We also collect information about the type of Internet browser you are using, operating system, as well as which of our Web pages you have accessed.
  2. How and when do you collect this information?
    We collect personal information from you when you provide it to us. For example, if you purchase a product sold through our online store, we may collect your name, mailing address, telephone number, credit card number, and email address. If you communicate with us regarding our Web site or our services, we will collect any information that you provide to us in any such communication.
  3. How is my information used?
    We use personal information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Web site, fulfilling requests for information, producing and shipping the products that you order, and providing customer support.

    We use non-personal information for internal purposes, such as maintaining, evaluating, and improving our services and Web site.
  4. Security
    The security of your personal information is important to us. When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

    We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
  5. Do you use cookies?
    Yes. A cookie is a small piece of data that is sent to your Internet browser from a Web server and stored on your computer's hard drive. Cookies are often used to provide you with a customized experience. At no time is any personal information stored within one of our cookies. Accepting cookies through your browser is a personal choice. You can still enjoy our Web site if you choose not to accept cookies.
  6. Will you disclose the information you collect to outside third parties?
    We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

    We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
    • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company,
    • Protect and defend the rights or property of our Web site and related properties
    • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing the our Web site or its related properties
  7. Does this Privacy Policy apply when I access third party Web sites?
    You may be able to access third-party Web sites directly from our Web site. This Privacy Policy does not apply when you access such Web sites. We cannot control how third parties may use personal information you disclose to them, so you should carefully review the privacy policy of any third-party Web site you visit before using it or disclosing your personal information to its provider.
  8. What safeguards are in place?
    We are obligated to protect your personal information by making reasonable security arrangements against such risks as unauthorized access, use, collection, disclosure or disposal. Security measures have been integrated into the design, implementation and day-to-day operating practices as part of our commitment to protect the personal information it holds.
  9. What else should I know about my privacy when online?
    Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

    Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
  10. Consent to this Agreement
    By using this web site, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

TechniArt Policies

TechniArt's Energy Saving Outlet Return Policy
If you have a product that wish to return, please contact our customer service department by phone at 860-693-2003 or by email at customerservice@techniart.com.

TechniArt will accept returns for products purchased up to 30 days from the date of delivery receipt. It is up to you to package your return in a way so it will safely arrive back to us. You may want to insure the product you are returning with the shipping company. When the product is received you will be issued a credit in the form of a check equal to the product purchase price. The consumer is responsible for any shipping charges incurred in returning the product.

After contacting TechniArt's customer service department, pack your return carefully, and ship it to the address below. Returns that are sent COD will not be accepted.

TechniArt Incorporated
Customer Service
41 Bridge Street
Collinsville, CT 06022

TechniArt's Energy Saving Outlet Warranty Service
Please contact our customer service department by phone at 860-693-2003 or by email at customerservice@techniart.com upon receipt of your order with any issues that need resolution.

Defective Products (within 1 year)
Every bulb and fixture that we offer online comes with a minimum 1 year manufacturer's warranty. The warranty period begins the day your product is delivered, not when you begin using it. When contacting our customer service department, please indicate if you would like a replacement product or a refund.

Option 1 Replacement Product
If you would like a replacement product TechniArt may or may not request return of the defective item. If we request the defective item be returned, we will issue a UPS Call Tag for you to return the merchandise. Once we receive the merchandise we will ship your replacement product.

Option 2 Refund
If you decide you prefer a refund, we will issue a UPS Call Tag for you to return the merchandise. Once we receive the merchandise we will issue your refund in the form of a company check.

Defective Products (after 1 year)
If your product fails during the manufacturer warranty, but is after one year from the date of purchase, TechniArt reserves the right to refer you to the manufacturer for replacement of the defective product. The manufacturer's customer service policies will take precedence over TechniArt's policies. If you are unhappy with the service you receive from the manufacturer, contact our customer service department and we will try to help resolve the issue.

Incorrectly Shipped Products
If TechniArt ships an incorrect product, we will issue a UPS Call Tag to retrieve the product and ship the correct product to you at no charge. You must contact our customer service department within 3 days of receiving the incorrect shipment to avoid additional shipping charges.

Damaged Product During Delivery
If you receive an order that is damaged in transit contact our customer service department and the delivery carrier within 3 days. All packaging should be kept in the event that the carrier chooses to inspect the damaged goods and shipping box at the delivery address. TechniArt will ship a replacement product or issue a credit to the customer pending confirmation from the carrier. We may or may not request return of the damaged goods. If we do request that the goods be returned, we will issue a UPS Call Tag for returning those items damaged in transit.




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TechniArt, Inc.

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860.693.2003
860.693.6085
customerservice@techniart.com


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